For the first time ever, I had issues with my TiVo.
I noticed on Wednesday that my TiVo hadn't recorded anything since Monday night (I hadn't been home much in between).
So, I checked my To Do List. Turned out there were only two items for October 12th and nothing else scheduled.
So I restarted, etc. Nothing worked. Checked the TiVo support site, nada. So I called TiVo support for the first time. The first guy told me to spend an hour cleaning out all of my To Do List and Program Information. No go.
The next day, the next girl told to turn off TiVo Suggestions, which she didn't know how to find through the TiVo Menus. Luckily I had remembered seeing it a couple of days before. Then she told me to restart. She said that while I was waiting to restart, she would get off the phone with me, and call me back in fifteen minutes.
Alas, she never called back. However, while I was waiting, I manually deleted all of my Season Passes and each "none scheduled" item in my To Do List. After I re-added all my season passes, everything has been peachy.
This post isn't really about so-so customer service. This post is really about how thoroughly sad I was to be missing my TiVo for a couple of days, and how positively relieved I was when I had fixed it. So silly.
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